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FAQ

I've forgotten my password ?
Please use the password request function in the login section.

How do I create a sub-account ?
You create sub-accounts yourself under 'My Account','My Settings','Sub Accounts'.

I cannot use my activation key
When your payment has been processed you will receive your key by email - of this form : XXXXX-XXXXX-XXXXX-XXXXX. Simply enter this key in the "My Account" area under "Manage subscription". We recommend you 'copy and paste' the key to avoid typing errors. If you have not received your key - please check your 'spam' folder before contacting us.

Additional information : This is a single use key, it cannot be used twice, or on another account.

How are the cards drawn ?
The cards are drawn completely at random.
There is no algorithm or programming distorting the game play.

I find the bots have always good cards (better than me!)
This can seem the case, if playing 3 bots - but each player has their turn.
Note: some games involved cuts or shuffles - theses are always performed correctly and randomly as in real life.

The Tournament schedule is not correct!
The tournament schedule is displayed in the time-zone you have selected in windows.
Your time zone in windows *must* be set correctly for your geographic location - please click on the clock in the extreme bottom right and check it is configured correctly.

Most of Western Europe is in the Time zone - GMT +1


Help By Category
Choose a category to find the answer to your question
Games
What are 'My Favorite Games' ?
It's a section where you pick the games you love. It provides a condensed view and is set up when you create your Profile.

How do I configure 'My Favorite Games'
To modify your 'Favorite Games' you should go into the "Community" section, then "Edit my Profile", then check or uncheck games to include or exclude them.

What is my rating ?
Your rating is measure of your skill at a given game.. it allows you to track your own performance... and helps players to find well matched opponents.

Why don't I have a rating ?
To gain a rating you must play in rated games: :
- Join a table shown as 'rated'
- Create your own table, and tick the 'Rated game' checkbox.

How is the rating calculated ?
Ratings are based on the ELO chess system - this prevents players from gaining (or losing) points from poorly matched games and gives a fair reward for each game played.

Game Details
- Card Games
The ratings start at 1300
The minimum rating is 1000, bots are rated 1600
At the beginning of each game the server calculates the average rating of each team, the difference in rating between the two teams determines the number of points to be won or lost - in the case of a victory or defeat.

Here are the points exchanged :
Points exchanged

:
A new player (1300) plays with a friend (1350) against two bots (1600)
The human team has an average rating of 1325. 'Team bot' is rated 1600
The difference is 275 points - if they win - the humans win 4 points
If they lose, they loose 1 point.

- Tarot
The table below is still valid - but the points are also multiplied by a factor :
With 4 players: coeff declarer = 1.5 defense = 0.5
With 5 players: coeff declarer = 1 coeff defender = 0.5
With 5 if the king is in 'the kitty' coeff Declarer coeff=1 defender coeff = 0.25
With 5 if the declarer has voluntarily called: coeff declarer=2 defender coeff = 0.5

The coefficient is multiplied by 1.5 in case of 'Garde Sans', by 2 in case of 'Garde Contre',
It also adds to this factor :
- 5% for a poignee
- 10% for trump N°1 played on last trick
- 1% per point made above Contract

Chess
Ratings begin at 200, The bots have 10 different levels


Anti Cheating Measures
- With less than 4 human players in a game, rating is capped at 1700
- If a player over 1700 is teamed with a player rated 300 points below him, the game is not rated.

What happens if you abandon or disconnect from a game ?
Your rating is affected as if you lost the game by the worst margin. The server cannot know the cause of a disconnection. It's not advisable to abandon, or play rated games with an unreliable connection.

How do I know the ratings displayed are real not fake ?
We have tools to detect anomalies, attempted cheating, and a dedicated team which checks all suspicious activity. Ludi reserves the right to block tournament access for players found to be cheating.

Why has my rating been reset to 1000 points ?
You colluded with another player to raise your rating.

What is a tournament ?
A tournament is a competition of several rounds with opponents drawn at random by the server. It always starts at a specific time,


Community
What is 'My Friends' ?
"My Friends" under the login box lets you quickly find your friends in the many games and rooms.

What is 'My Ignored' ?
You won't see the postings of players you choose to ignore.

What are 'Groups'
Groups bring players together under an interest or theme, They can also provide a more private forum than the chat rooms.

What is the Ludi forum ?
The Ludi forum is a place to express yourself and share thoughts and ideas with the community.

Why are my posts not displayed ?
The forums are moderated... offensive posts will not be displayed.

A player wrote a comment offensive to me ?
Please tell a site moderator - they have the power to remove posts.


My account
How do I become a Star Player ?
To become a Star Player you must subscribe to Ludi - you will receive many benefits.

Can I change my username ?
Unfortunately not.

I've forgotten my password ?
Please use the recover password feature on the login page.

How do I change my password ?
In the 'My account' section - click on 'Change' in the password area

Do you share my personal details - or sell my email address ?
NO - all your personal account information is stored securely and is not shared.

How do I un-subscribe from your Newsletter ?
Manage your newsletter subscriptions under 'My Account','My Settings',"NewsLetters"

Can children use the games safely ?
Ludi offers a child safety feature - letting child accounts only send and receive smileys in chat.

What is the Parental Control ?
Parental control restricts the child's chat to only send and receive smileys (fixed icons which show moods or feelings)

What are sub-accounts ?
You can create up to three sub accounts for your family members. They have unlimited play time and their own statistics. The accounts can not be connected at the same time, however, your account has priority over the sub-accounts.

How do I create a sub account ?
See the 'Sub Accounts' section under 'My Account'

My sub-account is unsubscribed although my main account is subscribed ?
Just go into your profile, this will reset the subscribed status of sub-accounts.

Where do I find the Rules of the site ?
There is a link to the rules of the site on the bottom of every page.


My Subscription
What are the advantages of becoming a Star Player ?
Star players have unlimited play time, and access to the whole site.

I've paid - but my time is still limited ?
You haven't activated your subscription

When your payment has been processed you will receive your key by email - of this form : XXXXX-XXXXX-XXXXX-XXXXX. Simply enter this key in the "My Account" area under "Manage subscription". We recommend you 'copy and paste' the key to avoid typing errors. If you have not received your key - please check your 'spam' folder before contacting us.

Additional information : This is a single use key, it cannot be used twice, or on another account.

When should I renew my subscription ?
To ensure continuous access, you can renew your subscription two weeks before your current subscription ends. Your new subscription won't start until your old one ends.

I paid by check or money transfer - but I've received nothing ?
It can take 1 to 2 weeks for your payment to be processed by ShareIT

I paid by bank card but I haven't received anything ?
An email is sent within 5 minutes of the transaction.. Please check your 'spam' folder.. and that you are checking the email account supplied.
This response didn't help.

Victim of abuse
Victim of cheating
Cheating is taken very seriously at Ludi. You can help us in our fight against cheating by filling out the form below. : Click here.

I have been abused or insulted on public chat
Insulting or abusive conduct is a violation of the Rules of Ludi. If you feel you were the victim of abuse by another player, notify us, we will take appropriate measures: warning, censoring or even permanently excluding the offender.
Contact Form

Victim of abuse by private message
To stop this happening again.. add the offending player to your 'My Ignored' list - in the 'Community','My Ignored' section.

You have been accused of cheating by private messaging.
To stop this happening again.. add the offending player to your 'My Ignored' list - in the 'Community','My Ignored' section.


Technical Problem
I'm asked for my username all the time
Tick the 'Auto' box - below the 'OK' button when you log in.

I'm with AOL and see 'Under Construction' on Ludi
This is a problem with AOL's caching
In the AOL browser press 'CTRL' on the keyboard and press F5
Or use a different browser.

I can't log in - I'm not sure of my username and password ?
This is a caching problem - your browser has an old copy of the page stored on the hard drive.

Try these things in this order:- :

1) Reload the page by holding down CTRL and pressing 'F5' or clicking the refresh/reload button
2) If using internet explorer, Open 'Tools','Internet Options',On the 'General' Tab, Under 'Browsing History' press 'Settings' - make sure that 'Check for newer versions of stored pages is set to 'automatic'.
3) Delete your temporary internet files.. In Internet Explorer - Choose 'Tool','Internet Options', on the 'General Tab', under 'Browsing History' click 'Delete', Tick 'Temporary Internet Files', press 'Delete'.